Service
Your installer is gone. Your system still needs service.
We service solar systems other companies installed. If your installer closed or stopped answering, we can take it from here.
What we can help with
System isn't producing
Finding out why, from the inverter to the wiring.
Monitoring stopped reporting
Setting up or reconnecting your monitoring.
Inverter errors
Diagnosing warning lights and error codes, and repairs.
Roof leaks near the panels
Checking the roof around the mounts and the panels.
Damage
Storm damage, animals under the panels, and damaged equipment.
New roof
Taking the panels off and putting them back around your roofer.
More than 500 service jobs finished in the last 12 months, across New Jersey, Connecticut, Massachusetts, Rhode Island, New Hampshire and Pennsylvania.
How it works
Request service
On the service form, choose "Another company" when it asks who installed your system, then tell us what's going on.
We call you
Our service team goes over the problem and tells you the trip fee before anything is scheduled.
We come out
A technician diagnoses the system and we go over what it needs.
Common questions
My solar company went out of business. Who services my system now?
We do, if you're in New Jersey, Connecticut, Massachusetts, Rhode Island, New Hampshire and Pennsylvania. Request service online or call 732-354-3111, and choose "Another company" when the form asks who installed your system.
Is there a charge?
Visits to systems we didn't install carry a trip fee. Our service team tells you the cost before anything is scheduled.
Is my warranty still good if my installer closed?
Panel, inverter and battery makers usually have their own warranties, separate from the installer's workmanship warranty, so some coverage may remain. Check your contract and the manufacturer. Our 10-year workmanship warranty covers systems we install, not systems another company installed.
What should I have ready?
Your address, what you are seeing and when it started, any error shown on the inverter or monitoring app, and photos if you can take them. Your system paperwork helps if you have it, but you can start without it.
I lease my system or have a PPA. Can you still help?
Call the company you pay first, because it usually owns the system and arranges its service. If you can't reach them, tell us when you request service and we'll work out the next step with you.